Terms and Conditions

CP Axtra Public Company Limited (the "Company", "we" or "us") reserves the rights to amend the details and conditions of these terms and conditions for joining Lotus’s membership scheme and using personal data (the "Terms and Conditions") without prior notice.

1.General Terms and Conditions

My Lotus’s Membership Scheme

Lotus’s membership (“My Lotus’s”) is issued by and remains under the ownership of the Company. The Company reserves the right to decline any issue of, to revoke or to confiscate My Lotus’s or the Lotus’s coin collected by My Lotus’s member ("My Lotus’s Member" or "you") thereunder, to alter the operation of My Lotus’s scheme including the terms of Lotus’s services, or to terminate the My Lotus’s scheme, at any time without prior notice.
The Company reserves the right to grant membership benefits only for personal and consumer use as determined by us.
All My Lotus’s members must be resident of Thailand and aged 15 years or over.
My Lotus’s membership is not transferable and only the person whose name matches with that recorded in the Lotus’s database shall be entitled to use and receive My Lotus’s benefits.
The Company reserves the right to register one My Lotus’s account for each customer If we find that you have applied for more than one My Lotus’s accounts, we reserve our rights to combine those of your accounts to reflect your latest account without prior notice.
My Lotus’s members can only collect or use Lotus’s coin with the Company and with promotional partners who from time to time agree to be part of My Lotus’s scheme.
My Lotus’s membership applied in Thailand can be used only in Thailand.

Lotus’s Coin (Point)

My Lotus’s members must provide their mobile number registered with Lotus’s at the cashier in order to collect Lotus’s coin from your purchase of goods and/or services offered by the Company.
The Company reserves the right not to award Lotus’s coin for a purchase of certain products or services (the "non-qualifying products"). The non-qualifying products include liquor, tobacco, bill payment, prepaid top-up card, gift voucher, postal service, pharmaceuticals items, formula milk for baby and infant (formula 1and 2) and all products in mall areas. The Company may add or exclude non-qualifying products at its sole discretion.
Lotus’s coin will be calculated from the net purchase price after any and/or all discounts have been deducted.
1 Lotus’s coin will be awarded for every 100 Baht spend and each 1 Lotus’s coin is convertible into 1 Baht for product purchases. The conversion rate can be altered at the discretion of the Company at any time without prior notice.
Lotus’s coin can be collected with our promotional partners, other terms and conditions may apply. Please check with our promotional partners for further details.
The Company is entitled to cancel the Lotus’s coin you have collected from the purchased items when such items are retuned and has been refunded, without prior notice

2.Terms and Conditions relating to Data Privacy

The Company would like to collect, use and disclose your personal data which you have provided in My Lotus’s Application and Personal Data Consent Form ("Lotus’s Application"), supporting documents for My Lotus’s registration and any other information you may provide to the Company upon becoming Lotus’s member in accordance with the purpose(s) to which you have given consent under the Personal Data Consent Form as specified in Part 2 of the Lotus’s Application and to the extent permissible by law. In the event you give consent for the Company to carry out any activities involving your personal data, you are deemed to have acknowledged our Privacy Notice and accept to be bound by this Clause 2 (Terms and Conditions relating to Data Privacy) of the Terms and Conditions.
You are not bound to give consent for any of the purposes mentioned in the Lotus’s Application. However, if you refuse to give consent for the Company to collect and use your personal data for Purpose 1 referred to in the Lotus’s Application, you will miss out on opportunities to receive certain information or benefits, such as information about marketing campaigns or exclusive offers tailored specifically for you.
To the extent you have provided consent, you may withdraw your consent at any time, however, if you withdraw your consent given for Purpose 1 referred to in the Lotus’s Application, you will no longer be able to enjoy certain benefits such as receiving information about marketing campaigns, or exclusive offers tailored specifically for you.
If you withdraw your consent given for Purpose 2 referred to in the Lotus’s Application, you may not be able to get updated on promotional activities from other members of the Group and may lose certain benefits offered by the said Group after such withdrawal.
In the event that you decide to withdraw your consent, you may do so by contacting "My Lotus’s call Centre" Tel. 1430 press 1. Despite the withdrawal of your consent, the Company may be permitted to continue retaining, using and/or disclosing your personal data in accordance with each and any of the below reasons:
- your personal data is necessary for initiating, complying with or exercising legal claims or raising defence;
- your personal data is necessary for the performance of any contractual obligations to which you are a party with the Company;
- your personal data is necessary for the purposes of the legitimate interests of the Company;
- your personal data is necessary for the Company’s compliance with law; and
- there is any other ground under personal data protection law or any other law which allows the Company to collect, use and/or disclose your personal data without your consent.
You are entitled to request the Company to erase, destroy or anonymise your personal data, except in the case where the Company is permitted to retain, use and/or disclose your personal data in accordance with the grounds mentioned above.
The Company will keep your personal data throughout the term of your Lotus’s membership and may continue to retain your personal data as long as necessary in order to comply with applicable law or for the benefit of excising our legal rights (unless we are required to erase or destroy your personal data and we do not have legitimate ground to refuse such request).